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  • How does the sizing work?
    Excelsior Lusso ensures high-quality, well-fitted garments. We implemented standard European sizing for this reason. Please consult our sizing chart if you are uncertain about how our sizing works. This chart includes measurements for each size's bust, waist, and hips. For proper guidance, please refer to our size guide.
  • How do I make a purchase online?
    Head over to the Excelsior Lusso e-commerce store, or view our latest collection here. Once you’ve navigated to our store, browse our ranges, pick a garment or accessory you love, and add it to your cart by clicking on the product. Follow the below steps to Checkout: Click on the cart icon in the top right of the Excelsior Lusso website Click on ‘Proceed to Checkout’ Enter your delivery address and personal contact details Choose a payment method Pay the full amount that’s inclusive of VAT and the delivery fee. Receive confirmation via email that your order is completed. If you run into any issues when placing an order via our e-commerce store, don’t hesitate to contact us and supplying us with an order number.
  • How do returns work?
    Returns for domestic orders can be returned to no 70 12th street Parkhurst. These returns should be done within 7 days from the day of purchase. We will only accept returns if the product arrived with a fault, or it’s the incorrect product. If the product is returned for any other reason, it will be at the customer’s cost. We will only accept the return of a product if: The item hasn’t been worn, altered or washed. It still has its tags and labels attached It’s still in its original, sealable condition 3. Non-returnable items: Items purchased on sale Intimates, bodysuits and swimwear 4. If you acquire an Excelsior Lusso garment from outside South Africa, the sale will be considered final, and no exchanges or returns can be made.
  • How long will my package take to arrive?
    Whether you're ordering from within South Africa, or awaiting a beautifully crafted garment outside of our borders, rest assured your package is in good hands. Domestic orders will take 2 to 3 working days from the date the order was made and payment reflected. International orders will take an estimated 5 to 12 days to arrive depending on the destination.

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Opening Hours

Mon - Fri

7:00 am – 5:00 pm



9:00 am – 3:00 pm


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